Customer Experience Associate - Retail Betting

William Hill PLC; Strathaven; À distance; GBP 14 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Annual bonus

Pension plan

Holiday entitlement 28 days pro rata

Paid birthday day off

Discounts

Training & development

Résumé du poste

William Hill in Strathaven is seeking a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build customer relationships, and promote safer gambling while supporting opening/closing tasks.

The role offers shift rotation across 8am–10pm, a base salary reviewed annually, a bonus scheme, and a pension plan. 28 days holiday pro rata plus a paid birthday day off, with staff discounts and training opportunities to

Qualifications

• Age 18+
• Passion for delivering great customer service
• Strong interpersonal and empathy skills

Responsabilités

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Connaissances

Customer service

Interpersonal skills

Empathy

Outils

Betting terminals

Description du poste

William Hill in Strathaven is seeking a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build customer relationships, and promote safer gambling while supporting opening/closing tasks.

The role offers shift rotation across 8am–10pm, a base salary reviewed annually, a bonus scheme, and a pension plan. 28 days holiday pro rata plus a paid birthday day off, with staff discounts and training opportunities to