Customer Experience Associate - Betting Shop (Part-Time)

William Hill PLC; Dumfries; Sur place; GBP 17 000 - 19 000; Temps partiel

Avantages offerts par ce poste

Annual pay review & bonus scheme

Pension plan (4% matched)

28 days holiday (pro rata)

Birthday day off

Staff discounts

Training and development opportunities

Résumé du poste

William Hill in Dumfries is seeking a Part-time Retail Assistant to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build relationships with customers, and support shop displays with opening and closing tasks.

Shifts cover 8am–10pm, Monday to Sunday, including evenings and weekends. The role emphasizes delivering excellent customer service, engaging with diverse customers, and contributing to a welcoming shop atmosphere while following safer

Qualifications

• Age 18+ (legal requirement).
• Strong interpersonal and empathy skills with customers.
• Willingness to work shift patterns including evenings and weekends.

Responsabilités

• Welcoming customers with a friendly face.
• Processing bets and assisting with queries.
• Demonstrating how to use betting terminals and building relationships.
• Supporting shop displays and opening/closing activities as required.

Connaissances

Customer service

Interpersonal skills

Empathy

People person

Description du poste

William Hill in Dumfries is seeking a Part-time Retail Assistant to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build relationships with customers, and support shop displays with opening and closing tasks.

Shifts cover 8am–10pm, Monday to Sunday, including evenings and weekends. The role emphasizes delivering excellent customer service, engaging with diverse customers, and contributing to a welcoming shop atmosphere while following safer