Retail Customer Experience Pro - Betting Shop

William Hill; Leiston; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

Pension matching 4%

Staff discounts

Training & development

Job summary

William Hill in the United Kingdom is seeking a friendly, shop-based colleague to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals and build relationships with customers while delivering outstanding service.

You will champion safer gambling, support shop displays, and assist with opening/closing duties. A people person who thrives in a dynamic retail setting will fit well and enjoy team support and career development opportunities.

Qualifications

• You should have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Communication

Job description

William Hill in the United Kingdom is seeking a friendly, shop-based colleague to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals and build relationships with customers while delivering outstanding service.

You will champion safer gambling, support shop displays, and assist with opening/closing duties. A people person who thrives in a dynamic retail setting will fit well and enjoy team support and career development opportunities.