Retail Betting Shop: Customer Experience Specialist

William Hill; Wishaw; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension plan (4% match)

Perks and discounts

Training and development

Job summary

William Hill in Wishaw is seeking friendly shop colleagues to be at the heart of the community. You’ll welcome customers, process bets, assist with queries, and demonstrate betting terminals while building relationships and delivering excellent service.

You’ll champion safer gambling and support shop managers with displays and opening/closing tasks. Shifts vary 8am–10pm, Monday to Sunday, with rota-based patterns including evenings and weekends.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in Wishaw is seeking friendly shop colleagues to be at the heart of the community. You’ll welcome customers, process bets, assist with queries, and demonstrate betting terminals while building relationships and delivering excellent service.

You’ll champion safer gambling and support shop managers with displays and opening/closing tasks. Shifts vary 8am–10pm, Monday to Sunday, with rota-based patterns including evenings and weekends.