Customer Experience Advocate (Part-Time) – Retail Betting

William Hill PLC; Glasgow; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual pay review

Birthday day off

Pension plan

Discounts

Training & development

Holiday entitlement

Job summary

William Hill PLC in Glasgow is seeking a Customer Service Representative for part-time retail shifts. You will welcome customers, process bets, assist with queries and demonstrate betting terminals, while building customer relationships and promoting safer gambling.

Expect rota-based shifts between 8am–10pm with weekend work. Benefits include annual pay reviews, a birthday day off, pension matching, discounts, and development opportunities to grow within the company.

Qualifications

• Age 18+ (it's a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Communication

Empathy

Retail experience

Job description

William Hill PLC in Glasgow is seeking a Customer Service Representative for part-time retail shifts. You will welcome customers, process bets, assist with queries and demonstrate betting terminals, while building customer relationships and promoting safer gambling.

Expect rota-based shifts between 8am–10pm with weekend work. Benefits include annual pay reviews, a birthday day off, pension matching, discounts, and development opportunities to grow within the company.