Retail Customer Service Manager - Flexible Shifts & Benefits

Entain Italia; Dunfermline; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing

Job summary

Entain operates Ladbrokes & Coral betting shops across the UK. We are hiring a Retail Customer Service Manager to lead in-store service, build client relationships and drive standards daily.

Reporting to the Shop Manager, you will take bets, handle cash, demonstrate products, resolve customer concerns with empathy, and work toward targets while maintaining high shop standards and a welcoming, inclusive atmosphere. Shifts include early mornings, evenings, weekends; rota set four weeks in advance.

Qualifications

• Previous work in a customer-facing setting.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Face-to-face communication

Empathy

Job description

Entain operates Ladbrokes & Coral betting shops across the UK. We are hiring a Retail Customer Service Manager to lead in-store service, build client relationships and drive standards daily.

Reporting to the Shop Manager, you will take bets, handle cash, demonstrate products, resolve customer concerns with empathy, and work toward targets while maintaining high shop standards and a welcoming, inclusive atmosphere. Shifts include early mornings, evenings, weekends; rota set four weeks in advance.