Retail Customer Experience Associate (Part-Time)

William Hill PLC; Dalkeith; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday pro rata

Birthday day off

Pension contributions matched to 4%

Staff discounts

Training and development opportunities

Job summary

William Hill PLC in Dalkeith is seeking a part-time Customer Service Representative to welcome customers, process bets, and demonstrate betting terminals while building strong community relationships. You’ll deliver excellent service with a focus on safer gambling, as shifts include evenings and weekends on a rota basis.

You’ll be part of a team offering development, with benefits such as annual pay review, a bonus scheme, 28 days holiday pro rata, and a birthday day off, plus pension matching

Qualifications

• Experience in delivering high-quality customer service.
• Ability to engage with customers from diverse backgrounds.
• Willingness to promote safer gambling at all times.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill PLC in Dalkeith is seeking a part-time Customer Service Representative to welcome customers, process bets, and demonstrate betting terminals while building strong community relationships. You’ll deliver excellent service with a focus on safer gambling, as shifts include evenings and weekends on a rota basis.

You’ll be part of a team offering development, with benefits such as annual pay review, a bonus scheme, 28 days holiday pro rata, and a birthday day off, plus pension matching