Customer Experience Pro - Betting Shop (Part-Time)

William Hill PLC; Leeds; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

28 days holiday pro rata

Birthday day off

Pension contributions matching 4%

Employee discounts

Training and development

Job summary

William Hill PLC in Leeds is seeking a part-time Customer Service Representative to be at the heart of the shop experience. You’ll welcome customers, process bets, demonstrate betting terminals, and build relationships while championing safer gambling.

Shifts run 8am–10pm, rota-based, including evenings and Sundays. Our rewards include annual pay reviews with a bonus, 28 days holiday (pro rata), a birthday day off, pension matches up to 4%, and discounts.

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering great customer service.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill PLC in Leeds is seeking a part-time Customer Service Representative to be at the heart of the shop experience. You’ll welcome customers, process bets, demonstrate betting terminals, and build relationships while championing safer gambling.

Shifts run 8am–10pm, rota-based, including evenings and Sundays. Our rewards include annual pay reviews with a bonus, 28 days holiday (pro rata), a birthday day off, pension matches up to 4%, and discounts.