Customer Experience Associate - Betting Shop (Part-Time)

William Hill PLC; Bonnyrigg; A distancia; GBP 14.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Pension plan

Holiday entitlement

Descripción de la vacante

William Hill PLC in Bonnyrigg, Scotland is seeking a part-time Customer Service Representative to greet customers, process bets, and answer queries at our shop. You’ll help customers use betting terminals, build relationships, and promote safer gambling in a friendly, supportive environment.

Shifts run 8am–10pm, seven days a week on a rota. You’ll receive training, development opportunities, a pension plan, annual bonus potential, and employee discounts as part of a comprehensive benefits

Formación

• Experience in delivering friendly customer service.
• Ability to engage with customers from diverse backgrounds.

Responsabilidades

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Conocimientos

Customer service

Interpersonal skills

Empathy

Communication

Descripción del empleo

William Hill PLC in Bonnyrigg, Scotland is seeking a part-time Customer Service Representative to greet customers, process bets, and answer queries at our shop. You’ll help customers use betting terminals, build relationships, and promote safer gambling in a friendly, supportive environment.

Shifts run 8am–10pm, seven days a week on a rota. You’ll receive training, development opportunities, a pension plan, annual bonus potential, and employee discounts as part of a comprehensive benefits