Retail Customer Experience Associate - Part-Time

William Hill PLC; Skelmersdale; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

27–28 days holiday (pro rata)

Birthday day off

Pension match 4%

Staff discounts

Training and development

Job summary

William Hill PLC is seeking a part-time Customer Service Representative for a shop in Skelmersdale. You will welcome customers, process bets, assist with queries, and help customers use betting terminals while building lasting relationships.

The role emphasizes safer gambling and strong customer service within a busy retail environment. Shifts run from 8am to 10pm, seven days a week, with rota-based patterns including evenings and weekends.

Qualifications

• Experience delivering high-quality customer service in a retail environment.
• Strong interpersonal and empathy skills to engage customers from diverse backgrounds.
• Ability to promote safer gambling and follow shop safety procedures.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill PLC is seeking a part-time Customer Service Representative for a shop in Skelmersdale. You will welcome customers, process bets, assist with queries, and help customers use betting terminals while building lasting relationships.

The role emphasizes safer gambling and strong customer service within a busy retail environment. Shifts run from 8am to 10pm, seven days a week, with rota-based patterns including evenings and weekends.