Part-Time Customer Experience Associate

William Hill PLC; Carlisle; Hybride; GBP 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Annual pay review

Bonus scheme

28 days holiday pro rata

Birthday day off

Pension plan

Discounts

Résumé du poste

William Hill PLC in Carlisle is seeking a part-time Customer Service Representative to join our shop team. You will welcome customers, process bets, assist with queries, and demonstrate how to use betting terminals, while building strong relationships and promoting safer gambling.

Shifts cover 8am–10pm, Monday–Sunday, with a rota-based pattern that may include evenings and weekends. The role offers benefits including pension, annual pay review, 28 days holiday (pro rata), and birthday day off.

Qualifications

• Age 18+ (legal requirement).
• Ability to engage with customers from all walks of life.
• Passion for delivering great customer service.

Responsabilités

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals.
• Building relationships and providing excellent service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Connaissances

Customer service

Communication

Interpersonal skills

Description du poste

William Hill PLC in Carlisle is seeking a part-time Customer Service Representative to join our shop team. You will welcome customers, process bets, assist with queries, and demonstrate how to use betting terminals, while building strong relationships and promoting safer gambling.

Shifts cover 8am–10pm, Monday–Sunday, with a rota-based pattern that may include evenings and weekends. The role offers benefits including pension, annual pay review, 28 days holiday (pro rata), and birthday day off.