Part-Time Customer Service Specialist - Betting Shop

William Hill PLC; Wishaw; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension contributions 4%

Discounts

Training & development

Job summary

William Hill is recruiting a part-time Customer Service Representative to be the friendly face in our Wishaw shop. You’ll welcome customers, process bets, assist with queries and show customers how to use betting terminals.

You’ll build relationships with local customers, champion safer gambling at all times, and support shop managers with opening/closing, displays and rota-based shifts across 8am–10pm including weekends. Age 18+ required.

Qualifications

• Age 18+ (it’s a legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill is recruiting a part-time Customer Service Representative to be the friendly face in our Wishaw shop. You’ll welcome customers, process bets, assist with queries and show customers how to use betting terminals.

You’ll build relationships with local customers, champion safer gambling at all times, and support shop managers with opening/closing, displays and rota-based shifts across 8am–10pm including weekends. Age 18+ required.