Customer Service Champion – Betting Shop (Flexible Hours)

William Hill PLC; Stirling; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension contributions

Discounts

Birthday day off

Training & development

Job summary

William Hill PLC is seeking a Customer Service Representative in Stirling to deliver outstanding customer experiences in our retail shop. You’ll welcome customers, process bets, assist with queries, and show customers how to use betting terminals, while building strong relationships and promoting safer gambling.

The role supports shop operations, including opening/closing duties and shop displays. A passion for service, excellent communication, and the ability to engage diverse customers are

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Communication

Empathy

Retail experience

Tools

POS systems

Job description

William Hill PLC is seeking a Customer Service Representative in Stirling to deliver outstanding customer experiences in our retail shop. You’ll welcome customers, process bets, assist with queries, and show customers how to use betting terminals, while building strong relationships and promoting safer gambling.

The role supports shop operations, including opening/closing duties and shop displays. A passion for service, excellent communication, and the ability to engage diverse customers are