Retail Customer Advisor (Chelmsford) - 20 hours

Threeuk; Chelmsford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications provider in Chelmsford is seeking a Retail Customer Advisor to enhance the customer experience in-store. You will engage with customers, ensuring they feel valued and providing tailored solutions to mobile inquiries. The ideal candidate is customer-focused, has strong problem-solving skills, and can work effectively in a team. Comprehensive training will be provided, ensuring no prior knowledge is necessary, just a drive to learn. The role includes benefits like a free staff handset, generous holiday allowance, and various discounts.

Benefits

Free staff handset with unlimited SIM

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave

A Tastecard membership

Money to spend with Uber

Access to discounts across retailers

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Achieve personal and store KPIs by driving sales.
• Provide personalised solutions for customer enquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Three Retail Customer Advisor
Location: Chelmsford
Salary: £12.60 per hour + on-target bonus of 25%, paid monthly based on store performance
Working Hours: 20 hours across 3‑4 days per week, including weekends on a rotation basis

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting‑edge products and services will help us achieve unparalleled standards and hit sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

Qualifications

• Customer Focused: Passion for delivering exceptional customer service and ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Benefits

• A free staff handset with unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms and health clubs with the Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Need to know

We believe everyone should have the opportunity to interview for a role that matches their skills. We have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email [e-mail] for guidance.

#VodafoneThree #LI-Onsite