Retail Customer Advisor (Bangor, Northern Ireland) - 12 hours

Three UK; Bangor; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading mobile service provider in Bangor is looking for a Retail Customer Advisor to enhance customer experience and drive sales. The role requires a strong focus on customer service, teamwork, and problem-solving skills. Successful candidates will receive comprehensive training and a competitive benefits package including holidays, discounts, and a pension scheme.

Benefits

A free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days

Tastecard membership

Uber spending money

Retail discounts

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team.
• Resourceful in resolving customer enquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting our products.
• Achieve personal and store KPIs by driving sales.
• Provide personalised solutions for mobile or network-related enquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Overview

Company: VodafoneThree / Three UK (store: Bangor, Northern Ireland)

Role: Retail Customer Advisor

Location: Bangor, Northern Ireland

Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance

Working Hours: 12 hours across 2-3 days per week, including weekends on a rotation basis

Why VodafoneThree

We’re here to build a network the UK can count on – connecting people, places and potential. We’re creating more than the UK’s best network, helping close the digital divide, empower communities and drive meaningful progress. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares about customers and the future we’re building.

We move at pace, because what we’re building matters – and we’re just getting started. Our Retail Customer Advisors are at the heart of delivering first-class customer service.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.

Qualifications

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Key qualities include:

• Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Additional notes: Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow.

Benefits & Additional Information

We offer a competitive package of pay and benefits that reward hard work while supporting health and well-being. At Three, benefits include:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Need to know: We support reasonable adjustments in the interview process. If you require adjustments or have accessibility needs, contact the recruiter or email [e-mail]. We use AI in parts of our business to boost innovation, but we value your authentic experiences and abilities during interviews. #VodafoneThree