Retail Cafe Manager: Lead, Train & Delight Customers

Morrisons; St Helens; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket is looking for a Café Manager in St Helens to lead and empower colleagues in delivering exceptional customer service. You will ensure the café operates efficiently, manage team schedules, and develop talent. Ideal candidates should have experience in team management and strong communication skills. This role offers various perks including discounts and training opportunities, as well as being part of a renowned retail team committed to high standards.

Benefits

15% discount for you

10% discount for a friend/family member

25 days holiday plus 8 statutory holidays

Private Aviva Healthcare plan

Annual bonus scheme

Generous pension contributions

Enhanced maternity, paternity, and adoption schemes

Qualifications

• Experience of managing a team in a fast paced environment.
• Great communication skills to share knowledge and best practices.
• Ability to build and maintain relationships with key stakeholders.
• Adaptability to change while effectively challenging.
• Active listening skills to respond to customers and colleagues.

Responsibilities

• Listen and respond to customer feedback.
• Ensure market leading availability across the store.
• Lead, support and manage the department efficiently.
• Deliver training to enable colleagues to perform their roles.
• Identify and develop talent within the department.

Skills

Team management

Customer service

Communication

Relationship building

Adaptability

Job description

A leading UK supermarket is looking for a Café Manager in St Helens to lead and empower colleagues in delivering exceptional customer service. You will ensure the café operates efficiently, manage team schedules, and develop talent. Ideal candidates should have experience in team management and strong communication skills. This role offers various perks including discounts and training opportunities, as well as being part of a renowned retail team committed to high standards.