Retail Betting Shop Team Leader – Customer Experience

William Hill PLC; Colne; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Training & development

Pension contributions match

Employee discounts

Job summary

William Hill PLC is seeking a Team Leader for one of our Colne betting shops. You’ll lead a team on the shop floor, drive excellent customer service, and ensure the shop looks its best while promoting safer gambling. The role includes opening/closing duties, weekend shifts, and a focus on meeting shop targets.

The position offers structured training, development opportunities, and a comprehensive benefits package as part of the William Hill team.

Qualifications

• Aged 18+ (legal requirement).
• Supervisory experience and great people skills.
• Positive, can-do attitude with a professional and dynamic approach to work.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Lead and motivate a team of Customer Service Representatives on the shop floor.
• Coach and develop your team to maintain excellent service.
• Maintain high shop standards, including visual displays and cleanliness.

Skills

Supervisory experience

People skills

Interpersonal skills

Empathy

Professional attitude

Job description

William Hill PLC is seeking a Team Leader for one of our Colne betting shops. You’ll lead a team on the shop floor, drive excellent customer service, and ensure the shop looks its best while promoting safer gambling. The role includes opening/closing duties, weekend shifts, and a focus on meeting shop targets.

The position offers structured training, development opportunities, and a comprehensive benefits package as part of the William Hill team.