Retail Betting Shop Customer Service Pro

William Hill PLC; Long Lee; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension matching

Staff discounts

Job summary

William Hill plc is seeking a Customer Service Representative for our Keighley shop. You will welcome customers, process bets, and assist with queries while demonstrating betting terminals and building strong customer relationships.

You will champion safer gambling and support managers with shop displays and opening/closing tasks. The role is part-time with shifts from 8am–10pm, Monday to Sunday, offering benefits like annual pay reviews, a bonus scheme, holiday entitlement, and a pension match.

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills
• Ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Communication

Job description

William Hill plc is seeking a Customer Service Representative for our Keighley shop. You will welcome customers, process bets, and assist with queries while demonstrating betting terminals and building strong customer relationships.

You will champion safer gambling and support managers with shop displays and opening/closing tasks. The role is part-time with shifts from 8am–10pm, Monday to Sunday, offering benefits like annual pay reviews, a bonus scheme, holiday entitlement, and a pension match.