Part-Time Betting Shop Customer Experience Associate

William Hill PLC; Brentwood; Sur place; GBP 17 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Annual bonus

28 days holiday (pro rata)

Birthday day off

Pension contributions 4%

Staff discounts

Résumé du poste

William Hill PLC is seeking a part-time Retail Associate in Brentwood to welcome customers, process bets, demonstrate betting terminals, and build customer relationships. The role emphasizes excellent service, safer gambling, and teamwork within a shop environment.

Shifts run 8am–10pm, Monday to Sunday, with rota-based schedules including evenings and weekends. Benefits include bonus schemes, holiday entitlement, pension contributions, and staff discounts as part of a comprehensive development

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills

Responsabilités

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers by demonstrating how to use betting terminals.
• Build relationships with customers and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and opening/closing activities as required

Connaissances

Customer service

Interpersonal skills

Empathy

Description du poste

William Hill PLC is seeking a part-time Retail Associate in Brentwood to welcome customers, process bets, demonstrate betting terminals, and build customer relationships. The role emphasizes excellent service, safer gambling, and teamwork within a shop environment.

Shifts run 8am–10pm, Monday to Sunday, with rota-based schedules including evenings and weekends. Benefits include bonus schemes, holiday entitlement, pension contributions, and staff discounts as part of a comprehensive development