Customer Experience Champion — Retail Betting

William Hill; Tetford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

London location allowance

Annual bonus

28 days holiday (pro rata)

Birthday day off

Pension matching 4%

Staff discounts

Training & development

Job summary

William Hill is hiring retail shop colleagues across the UK. In this role you'll welcome customers, process bets, assist with queries, demonstrate betting terminals and build relationships while championing safer gambling.

We offer flexible hours full and part-time, London location allowance, annual bonus, 28 days holiday, birthday day off, pension matching 4%, staff discounts and training to grow your career.

Qualifications

• Age 18+ (it's a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill is hiring retail shop colleagues across the UK. In this role you'll welcome customers, process bets, assist with queries, demonstrate betting terminals and build relationships while championing safer gambling.

We offer flexible hours full and part-time, London location allowance, annual bonus, 28 days holiday, birthday day off, pension matching 4%, staff discounts and training to grow your career.