Customer Service Team Lead – Growth, Training & Bonus

William Hill; Kincardine; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Annual bonus

28 days holiday

Birthday day off

Training program

Career progression

Pension contributions 4%

Staff discounts

Zusammenfassung

William Hill is seeking a Team Leader for one of our betting shops. You will lead and motivate a team of Customer Service Representatives, coaching them to deliver outstanding service and maintain shop standards.

This role involves opening and closing the shop with your team, driving targets, championing safer gambling, and benefiting from our training, progression paths, and pension scheme.

Qualifikationen

• Supervisory experience and great people skills are essential.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Aufgaben

• Lead and motivate a team of Customer Service Representatives.
• Coach and develop your team.
• Maintain high standards and ensure the shop looks the part (visual displays).
• Build relationships with customers and provide excellent customer service.
• Champion safer gambling at all times.
• Open and close the shop with support from your team.
• Ensure your shop achieves targets.

Kenntnisse

Supervisory experience

People skills

Team leadership

Customer service

Jobbeschreibung

William Hill is seeking a Team Leader for one of our betting shops. You will lead and motivate a team of Customer Service Representatives, coaching them to deliver outstanding service and maintain shop standards.

This role involves opening and closing the shop with your team, driving targets, championing safer gambling, and benefiting from our training, progression paths, and pension scheme.