Customer Service Team Leader - Lead & Grow in Retail Betting

William Hill; Lancaster; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Training and development

Career progression

Pension contributions 4%

Employee discounts

Job summary

William Hill is seeking a Team Leader for one of our high-street shops. You will lead and motivate a team of Customer Service Representatives, coach individuals, and maintain a welcoming shop environment where customers feel valued.

You’ll drive performance, champion safer gambling, and ensure consistent opening/closing routines. This role offers training and clear opportunities for progression within the Retail team.

Qualifications

• Supervisory experience and great people skills.
• A positive, can‑do attitude with a professional approach to work.
• Strong interpersonal and empathy skills with customers from all walks of life.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Coach and develop your team.
• Maintain high standards and ensure the shop looks the part (visual displays).
• Build relationships with customers and provide excellent service.
• Champion safer gambling at all times.
• Open and close the shop with your team as required.
• Ensure the shop achieves targets.

Skills

Supervisory experience

People skills

Customer service

Leadership

Job description

William Hill is seeking a Team Leader for one of our high-street shops. You will lead and motivate a team of Customer Service Representatives, coach individuals, and maintain a welcoming shop environment where customers feel valued.

You’ll drive performance, champion safer gambling, and ensure consistent opening/closing routines. This role offers training and clear opportunities for progression within the Retail team.