Customer Experience Team Lead (Retail - Flexible Shifts)

William Hill; Egham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus scheme

London location allowance

28 days holiday pro rata

Job summary

William Hill in the United Kingdom is seeking a Shop Leader to coach a team of Customer Service Representatives on the shop floor, ensuring exceptional service and a welcoming atmosphere. You will lead by example, promote safer gambling, and work with colleagues to meet performance targets.

The role emphasises training, progression through Career Pathways, and benefits including annual pay reviews and a pension match.

Qualifications

• Aged 18+ (legal requirement).
• Supervisory experience and great people skills.
• Professional and dynamic approach with strong interpersonal abilities.

Responsibilities

• Leading and motivating a team of Customer Service Representatives on the shop floor.
• Coaching and development of your team.
• Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays).
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Opening and closing the shop with team support as required.
• Ensuring the shop achieves targets.

Skills

Supervisory experience

People skills

Customer service

Team leadership

Job description

William Hill in the United Kingdom is seeking a Shop Leader to coach a team of Customer Service Representatives on the shop floor, ensuring exceptional service and a welcoming atmosphere. You will lead by example, promote safer gambling, and work with colleagues to meet performance targets.

The role emphasises training, progression through Career Pathways, and benefits including annual pay reviews and a pension match.