Retail Betting Customer Experience Associate

William Hill PLC; Leeds; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement

Birthday leave

Pension matching

Discounts

Training and development

Job summary

William Hill PLC in Leeds is seeking a friendly Retail Customer Advisor to welcome customers, process bets, and assist with betting terminals. You will build relationships with customers and promote safer gambling while supporting shop displays and opening/closing duties.

Shifts cover 8am–10pm, Monday to Sunday with rota-based schedules including evenings and weekends. You’ll receive a competitive benefits package, annual pay review, a 4% pension match, 28 days holiday, birthday day off, and

Responsibilities

• Welcoming customers and processing bets
• Assisting customers with betting terminals
• Building relationships with customers and promoting safer gambling
• Supporting shop displays and opening/closing activities
• Working on a rota across 8am–10pm, including evenings and weekends

Job description

William Hill PLC in Leeds is seeking a friendly Retail Customer Advisor to welcome customers, process bets, and assist with betting terminals. You will build relationships with customers and promote safer gambling while supporting shop displays and opening/closing duties.

Shifts cover 8am–10pm, Monday to Sunday with rota-based schedules including evenings and weekends. You’ll receive a competitive benefits package, annual pay review, a 4% pension match, 28 days holiday, birthday day off, and