Betting Shop Customer Care Associate (Part-Time)

William Hill PLC; Greater London; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

London location allowance

Annual pay review & bonus scheme

Birthday day off

Pension plan with 4% match

Discounts and perks

Job summary

William Hill is hiring a Customer Service Representative in London. This part-time role (30 hours weekly) sits in our high-street shops, where you’ll welcome customers, process bets, demonstrate betting terminals, and build lasting relationships with the local community.

You will champion safer gambling, support shop team needs, and adapt to varied opening hours between 8am and 10pm, Monday to Sunday. A friendly approach and strong people skills are essential, with training provided.

Qualifications

• Experience delivering high-quality customer service in a retail or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to engage customers from diverse backgrounds.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill is hiring a Customer Service Representative in London. This part-time role (30 hours weekly) sits in our high-street shops, where you’ll welcome customers, process bets, demonstrate betting terminals, and build lasting relationships with the local community.

You will champion safer gambling, support shop team needs, and adapt to varied opening hours between 8am and 10pm, Monday to Sunday. A friendly approach and strong people skills are essential, with training provided.