Customer Care Pro — Betting Shop (Flexible Hours)

William Hill PLC; Preston; Hybrid; GBP 14.000 - 21.000; Vollzeit

Benefits dieser Stelle

Holiday entitlement

Birthday day off

Pension plan

Staff discounts

Training & development

Zusammenfassung

William Hill PLC in Preston is seeking a Customer Service Representative to provide frontline service in our retail shop. You will welcome customers, process bets, and assist with queries, including demonstrations of betting terminals, while promoting safer gambling.

The role supports opening and closing duties and shop displays within a rota schedule spanning 8am–10pm, Monday to Sunday. The position offers full and part-time hours with training, development opportunities, and benefits aimed at

Qualifikationen

• Experience delivering high-quality customer service.
• Strong interpersonal and empathetic communication skills.
• Ability to assist customers with queries and demonstrate product usage.

Aufgaben

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers use betting terminals and demonstrating how they work.
• Building relationships and delivering excellent customer service.
• Championing safer gambling at all times.
• Support managers with shop displays and opening/closing activities as required.

Kenntnisse

Customer service

Communication

Empathy

Retail experience

Jobbeschreibung

William Hill PLC in Preston is seeking a Customer Service Representative to provide frontline service in our retail shop. You will welcome customers, process bets, and assist with queries, including demonstrations of betting terminals, while promoting safer gambling.

The role supports opening and closing duties and shop displays within a rota schedule spanning 8am–10pm, Monday to Sunday. The position offers full and part-time hours with training, development opportunities, and benefits aimed at