Part-Time Customer Experience Specialist - Betting Shop

William Hill PLC; Warrington; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

Birthday day off

Pension match

Discounts

Training & development

Holiday entitlement 28 days

Job summary

William Hill PLC in Warrington is seeking a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals to customers, build relationships, and champion safer gambling at all times.

The role supports shop managers with displays and opening/closing duties. Shifts run between 8am and 10pm, Monday to Sunday on a rota basis, including evenings and weekends.

Qualifications

• Age 18+ (legal requirement).
• Shifts include evenings and weekends as rota-based.
• Able to assist customers with queries and demonstrate betting terminals.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting shop managers with displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Job description

William Hill PLC in Warrington is seeking a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals to customers, build relationships, and champion safer gambling at all times.

The role supports shop managers with displays and opening/closing duties. Shifts run between 8am and 10pm, Monday to Sunday on a rota basis, including evenings and weekends.