Retail Betting Customer Experience Specialist

William Hill; Leeds; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement

Birthday day off

Pension match

Staff discounts

Training & development

Job summary

William Hill in Leeds is looking for a friendly customer service focused shop assistant to join our Retail team. You’ll welcome customers, process bets, help with terminals and build relationships in the community.

We offer flexible full and part-time hours, an annual pay review with bonus, 28 days holiday (pro rata), birthday day off, pension contributions matched up to 4%, staff discounts and opportunities for development.

Qualifications

• Age 18+ (it’s a legal requirement).
• passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Age 18+

Customer service

Interpersonal skills

Job description

William Hill in Leeds is looking for a friendly customer service focused shop assistant to join our Retail team. You’ll welcome customers, process bets, help with terminals and build relationships in the community.

We offer flexible full and part-time hours, an annual pay review with bonus, 28 days holiday (pro rata), birthday day off, pension contributions matched up to 4%, staff discounts and opportunities for development.