Betting Shop Customer Experience Specialist

William Hill; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Annual pay review

Birthday day off

Pension plan 4%

Employee discounts

Job summary

William Hill is seeking customer-focused shop staff in Liverpool. You will greet customers, assist with betting, explain how to use betting terminals, and build lasting relationships while promoting safer gambling.

The role supports opening/closing duties and shop displays, with training and incentives provided. Shifts include evenings and weekends across 8am–10pm hours; both full-time and part-time patterns are available, with a competitive benefits package and annual pay review.

Qualifications

• Demonstrates strong customer service ethos.
• Ability to engage with customers from diverse backgrounds.
• Excellent interpersonal and empathetic communication.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating betting terminals to customers
• Building relationships and delivering excellent customer service
• Championing safer gambling at all times
• Assisting managers with shop displays and opening/closing tasks

Skills

Customer service

Interpersonal skills

Empathy

Communication

Job description

William Hill is seeking customer-focused shop staff in Liverpool. You will greet customers, assist with betting, explain how to use betting terminals, and build lasting relationships while promoting safer gambling.

The role supports opening/closing duties and shop displays, with training and incentives provided. Shifts include evenings and weekends across 8am–10pm hours; both full-time and part-time patterns are available, with a competitive benefits package and annual pay review.