Customer Experience Associate — Betting Shop (Part-Time)

William Hill PLC; Lancaster; Hybride; GBP 14 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Annual bonus

28 days holiday (pro rata)

Birthday day off

Pension plan 4% match

Staff discounts

Training and development

Résumé du poste

William Hill PLC in Lancaster is seeking a Customer Service Representative to join our shop team. You’ll welcome customers, process bets, and help guests use betting terminals, creating a welcoming, high-energy retail environment.

This part-time role includes weekend and evening shifts, training, and a supportive team, with benefits such as pension contributions, annual pay reviews, and employee discounts. If you’re a people person who loves great service, this is for you.

Qualifications

• Age 18+ (it's a legal requirement).
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.
• Passion for delivering great customer service.

Responsabilités

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Connaissances

Customer service

Interpersonal skills

Empathy

People person

Description du poste

William Hill PLC in Lancaster is seeking a Customer Service Representative to join our shop team. You’ll welcome customers, process bets, and help guests use betting terminals, creating a welcoming, high-energy retail environment.

This part-time role includes weekend and evening shifts, training, and a supportive team, with benefits such as pension contributions, annual pay reviews, and employee discounts. If you’re a people person who loves great service, this is for you.