Retail Banking Customer Experience Champion

Santander Group; Paignton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Salary £25,000

£500 flexible benefits allowance

Discretionary bonus 8%

25 days holiday

Employer pension contributions

Job summary

Santander is seeking a Customer Experience Advisor for the Paignton branch. This 35-hour week role operates on a rota, Monday to Saturday, 8am–6pm, delivering friendly service, handling transactions, assisting with technology, and protecting customers from fraud.

You will be part of a supportive, multi-skilled team, building relationships, expanding product knowledge, and continuously seeking ways to improve the customer journey across in-branch and phone channels.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
• All candidates must have the right to work in the UK to commence employment with Santander.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexible attitude

Open to broad activities

Adaptability

Right to work in UK

Job description

Santander is seeking a Customer Experience Advisor for the Paignton branch. This 35-hour week role operates on a rota, Monday to Saturday, 8am–6pm, delivering friendly service, handling transactions, assisting with technology, and protecting customers from fraud.

You will be part of a supportive, multi-skilled team, building relationships, expanding product knowledge, and continuously seeking ways to improve the customer journey across in-branch and phone channels.