Banking Experience Champion — Customer Care & Tech Help

Santander Group; Sefton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Holiday entitlement

Flexible benefits allowance

Pension scheme

Healthcare benefits

Discretionary bonus

Job summary

Santander UK is seeking a Customer Experience Advisor at the Southport Branch. The role is 24.5 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You will be the friendly face and voice, handling transactions, assisting with technology in-branch and on the phone, and protecting customers against scams.

You’ll thrive in a multi‑skilled environment with strong customer service focus, flexible approach, and a passion for improving customer experience across channels.

Qualifications

• Proven ability to deliver outstanding customer service.
• Clear communication to understand customer needs.
• Desire to go above and beyond for customers.
• Strong teamwork in a flexible environment.
• Willingness to take on a broad range of activities.
• Eligibility to work in the UK.

Responsibilities

• Act as the first point of contact for customers in branch or by phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of Santander services and products.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Right to work in UK

Job description

Santander UK is seeking a Customer Experience Advisor at the Southport Branch. The role is 24.5 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You will be the friendly face and voice, handling transactions, assisting with technology in-branch and on the phone, and protecting customers against scams.

You’ll thrive in a multi‑skilled environment with strong customer service focus, flexible approach, and a passion for improving customer experience across channels.