Customer Experience Advisor - Branch Banking & Service

Banco Santander SA; High Wycombe; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Salary package with £25,950 salary + £

£500 flexible benefit allowance

Discretionary 8% annual bonus

25 days holiday + bank holidays

Voluntary healthcare benefits

Pension contributions (8% by employer)

Employee share plans

Job summary

Santander is seeking a Customer Experience Advisor at the High Wycombe branch. You will work 35 hours per week on a rota, Monday to Saturday, between 8am and 6pm, delivering friendly, proactive service in-branch and over the phone.

You will handle transactions, assist customers with technology, and protect them from fraud while supporting colleagues. You’ll build relationships, develop product knowledge, and contribute to continually improving the customer experience in a fast-paced,

Qualifications

• Professional Experience: Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective teamwork with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities beyond standard expectations (Preferred)
• Ability to grow, adapt and change with business priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Customer focus

Teamwork

Flexibility

Adaptability

Job description

Santander is seeking a Customer Experience Advisor at the High Wycombe branch. You will work 35 hours per week on a rota, Monday to Saturday, between 8am and 6pm, delivering friendly, proactive service in-branch and over the phone.

You will handle transactions, assist customers with technology, and protect them from fraud while supporting colleagues. You’ll build relationships, develop product knowledge, and contribute to continually improving the customer experience in a fast-paced,