Customer Experience Advisor - Banking (In-Branch & Phone)

santander; Colchester; Presencial; GBP 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible benefit allowance

Discretionary bonus up to 8%

Holiday entitlement 25 days + bank

Healthcare benefits

Pension contributions

Death in service

Share plans

Resumo da oferta

Santander UK in Colchester is looking for a Customer Experience Advisor to join the branch team. This 35-hour per week role operates on a rota from Monday to Saturday, 8am–6pm, within Colchester Branch.

You will assist with transactions, help customers with technology in-branch, and support calls from the contact centre. You’ll be the friendly face and voice, building relationships, solving problems, and expanding your knowledge of Santander products to enhance the customer experience.

Qualificações

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsabilidades

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Conhecimentos

Customer service

Communication

Customer focus

Teamwork

Adaptability

Flexibility

Descrição da oferta de emprego

Santander UK in Colchester is looking for a Customer Experience Advisor to join the branch team. This 35-hour per week role operates on a rota from Monday to Saturday, 8am–6pm, within Colchester Branch.

You will assist with transactions, help customers with technology in-branch, and support calls from the contact centre. You’ll be the friendly face and voice, building relationships, solving problems, and expanding your knowledge of Santander products to enhance the customer experience.