Customer Experience Advisor - Retail Banking (Plymouth)

Banco Santander SA; Plymouth; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefits

Performance bonus

Pension plan

Healthcare

Staff discounts

Wellbeing program

Job summary

Santander UK is seeking a Customer Experience Advisor for Plymouth Branch. The role is 28 hours per week on a rota basis, Monday to Saturday between 8am and 6pm. You’ll be the friendly face, listener, and problem-solver for customers across branch and phone channels.

You’ll handle transactions, assist with technology in-branch, and contribute to fraud protection and customer welfare while working within a close-knit, multi-skilled team.

Qualifications

• Proven ability to deliver outstanding customer service in person or over the phone.
• Clear communication to understand customer needs and resolve issues.
• Willingness to go above and beyond for customers and adapt to变化.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing knowledge of services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor for Plymouth Branch. The role is 28 hours per week on a rota basis, Monday to Saturday between 8am and 6pm. You’ll be the friendly face, listener, and problem-solver for customers across branch and phone channels.

You’ll handle transactions, assist with technology in-branch, and contribute to fraud protection and customer welfare while working within a close-knit, multi-skilled team.