Retail Banking Assistant

Jas Gujral; City Of London; On-site; GBP 23,000 - 30,000; Full time

Job summary

A reputable bank in Knightsbridge London is seeking a Retail Banking Assistant to handle customer transactions and provide support in a fast-paced environment. Responsibilities include managing teller duties, processing bank transactions, and ensuring customer satisfaction. Ideal candidates will have strong interpersonal skills and experience in banking. Salary range is £23,000 - £30,000 plus benefits.

Qualifications

• Experience in retail banking or customer-facing roles.
• Familiarity with SWIFT Alliance and core banking systems.
• Strong verbal and written communication skills in English.

Responsibilities

• Perform teller duties including counter service and transaction handling.
• Process inbound and outbound transactions in core banking system.
• Handle customer queries and provide general administration support.

Skills

Customer service

Financial applications management

MS Office

Vendor management

Interpersonal skills

Problem solving

Communication skills

Job description

Overview

Retail Banking Assistant

Our Client is Bank with a branch in Knightsbridge London.

They are looking to recruit a Retail Banking Assistant for customer facing duties as follows:

Responsibilities

• Teller Duties: assist with counter service duties and input Teller Transactions in the core banking system; attend to encashment of cheques, deposits of cash and pay-in cheques; answer customers’ queries over the counter and via telephone; start up the cash till every morning by 9.45 am; responsible for balancing of cash at 3.00 pm daily.
• Process inbound and outbound MT103/MT202/MT910 messages and related transactions: processing Head Office, Singapore, Thailand, Labuan and Niaga Inward and Outward FTs in the core banking system for interfacing on SWIFT Alliance; inputting outward fund transfers for all customers in the core banking system for interfacing on SWIFT Alliance; processing incoming MT103, MT202 and MT910 from correspondent banks into the core banking system for credit to customer accounts.
• Core Banking Inputs: process clearing cheques, third party cheques, bank giro credits, direct debits, stop payment cheques; process unpaid cheques, unpaid direct debits and bank giro credits.
• Swift Alliance: create MT199 or MT299 messages; modify SWIFT Alliance MT103 messages; provide encrypted advices to customers on request.
• Customer Statements: dispatch customer statements in encrypted format (daily, weekly, monthly).
• BACS Payment: responsible for converting Excel file to Notepad format and uploading notepad file to PT-X.
• Filing: responsible for EOD reconciliation of payments and filing; file miscellaneous entries passed in respective folders.
• General Administration Duties: ensure third party cheques are deposited; daily tally count for the inward MT103 messages and outward MT103 customer payments; set up Standing Orders for customers; investigate outstanding items on Reconciliation Statements; input Agent charges; input return of funds and email customer to notify of the return.
• Payment Screenings: perform Maker function of 1AML SWIFT and manual screenings as required.
• General: handle customer callbacks for instructions received via post/e-mail; attend customer enquiries via e-mail; perform relief, other duties and general work as required by Supervising Officer or Management.

Technical/Functional skills

• Ability to adopt and manage financial applications or any third party applications that are applicable to the Branch operations (SWIFT ALLIANCE, PT-X, BACSTEL iP).
• Vendor management.
• MS Office.

Personal skills

• Strong interpersonal skills.
• Great team player.
• Excellent problem solving skills.
• Able to work under pressure.
• Strong verbal and written communication skills (in English).

Salary and application

The salary for this position is in the range £23K - £30K + Benefits.

The Client is based in Knightsbridge London.

Do send your CV to us in Word format along with your salary and notice period.