Retail Assistant

Manchester United Foundation; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned sports club in Manchester is seeking passionate individuals for the Match Day Retail Assistant role. Working at Old Trafford Stadium, you will provide exceptional service to fans in a high-energy environment on match days. No prior experience is necessary; we value enthusiasm and a strong work ethic. Ideal candidates are friendly and proactive, ready to engage with a diverse range of customers. We offer perks like discounts and holiday pay to support our staff's well-being.

Benefits

20% Discount at the Megastore

20% Discount at the Museum & Tours

Free Parking

Accrue Holiday Pay

Qualifications

• No prior experience required.
• Positive attitude essential for customer service.
• Ability to engage courteously with diverse fans.

Responsibilities

• Provide exceptional service in a fast-paced environment.
• Familiarize with products and deals quickly.
• Work both as part of a team and independently.

Skills

Enthusiasm

Strong work ethic

Ability to work well under pressure

Friendly personality

Teamwork

Independent working

Job description

Club & Department Mission
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high‑performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

Job Title
Match Day Retail Assistant

Reports to
Retail Service Champion

Location
Old Trafford Stadium Complex

Department
Catering

Role Purpose
Working with and/or around alcohol will be involved in this role. You will work on a busy concourse area within separate concessions around the stadium, offering fans the best possible service in a fast‑paced environment. A positive attitude and a people‑person skill set is essential, and you may be required to operate alone at times. Familiarise yourself quickly with our products and deals to enhance the match‑day experience.

Skills And Experience
Experience isn’t required for our retail roles. We’re simply looking for individuals with enthusiasm, a strong work ethic, the ability to work well under pressure, and a desire to contribute to the overall success of the match‑day experience. A friendly, confident, proactive personality with the ability to engage with a wide range of people is desired. Candidates should be confident working both as part of a team and independently.

Our Commitment to You
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well‑being:

• 20% Discount at the Megastore
• 20% Discount at the Museum & Tours
• Free Parking
• Accrue Holiday Pay

Safeguarding Statement & Diversity Commitment
Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development