Retail Area Support Officer

OCS Group Limited; Welwyn Garden City; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading facilities management company in the UK seeks a Retail Area Support Officer to maintain security across multiple retail locations. You'll deter criminal activity and deliver exceptional customer service, responding to various incidents. The role requires strong observational skills and a valid SIA Licence. Flexibility to work different shifts and locations is essential. Join our mission to enhance safety and service in the community.

Qualifications

• Right to work in the UK.
• Flexibility to work across multiple locations.
• Willingness to work varied shifts.

Responsibilities

• Maintain a strong security presence to deter theft.
• Conduct regular patrols to ensure safety.
• Monitor CCTV to respond to suspicious activity.
• Respond promptly to alarms and incidents.
• Complete incident reports accurately.

Skills

Strong observational skills

Excellent communication skills

Ability to manage challenging situations

Proactive and professional approach

Education

Valid SIA Licence – Door Supervisor or Security Guarding

Job description

As a Retail Area Support Officer, you'll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You'll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.

Responsibilities and Duties

• Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
• Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
• Monitor CCTV and other security systems to identify and respond to suspicious activity.
• Carry out searches in line with company policy and legal guidelines.
• Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
• Complete accurate and timely incident and observation reports.
• Collaborate with store teams to address security concerns and support loss prevention.
• Provide a professional, approachable presence for customers, staff, and visitors.
• Assist with directions, queries, and general support as needed.
• Calmly and effectively de‑escalate confrontational situations.

Qualifications and Requirements

• Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
• Right to work in the UK.
• Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Excellent communication skills – both verbal and written.
• A proactive, reliable, and professional approach to safety and service.
• Flexibility to work across multiple locations, including travel between sites.
• Willingness to work varied shifts, including evenings, weekends, and bank holidays.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required