Restaurant Team Lead: Guest Experience & Operations

Super 8 Restaurants Ltd; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent restaurant group in the City of Westminster is seeking a hospitality team leader to prioritize guest experiences and manage staff. The role requires strong leadership, a commitment to high hospitality standards, and the ability to foster a positive work environment. Key responsibilities include managing services, training staff, and ensuring guest satisfaction. This position offers comprehensive benefits including annual leave, substantial dining discounts, and opportunities for professional development.

Benefits

28 days of annual leave including bank holidays

Access to courses and training

50% discount at all restaurants

Enhanced maternity leave

Pension scheme

Subsidised mental health support

Cycle-to-work scheme

Refer a Friend scheme bonus

Contribution towards a work laptop

Qualifications

• 2 years of experience in team management and hospitality.
• Proven ability to lead, train and develop a team.
• Commitment to the highest standards of hospitality.

Responsibilities

• Promote a positive work environment and host meetings.
• Ensure guests are well looked after and manage feedback.
• Manage POS systems and prepare team rotas.

Skills

Team management

Hospitality excellence

Communication skills

Flexibility

Customer service

Job description

A prominent restaurant group in the City of Westminster is seeking a hospitality team leader to prioritize guest experiences and manage staff. The role requires strong leadership, a commitment to high hospitality standards, and the ability to foster a positive work environment. Key responsibilities include managing services, training staff, and ensuring guest satisfaction. This position offers comprehensive benefits including annual leave, substantial dining discounts, and opportunities for professional development.