Restaurant Operations & Guest Experience Leader

Anglian Country Inns; Hitchin; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-run restaurant group in the UK is seeking an experienced restaurant manager to create a welcoming environment and ensure high standards of service. The role involves managing guest experiences, driving restaurant sales, and motivating the team to excel. Benefits include generous discounts, staff accommodation, and a program for career progression. Candidates should have a strong background in hospitality and a passion for food.

Benefits

Generous discount on food and drink

Regular supplier trips

Share of tips and tronc

Staff accommodation

Staff meals on shift

Career progression program

Cycle to work scheme

'Live your life' charity day off

Wine at cost

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Strong understanding of restaurant operations and guest services.
• Passion for food and commitment to service excellence.

Responsibilities

• Create a welcoming environment and encourage high standards.
• Manage guest requests and complaints effectively.
• Drive restaurant sales and team pride.

Skills

Team motivation

Customer service excellence

Conflict resolution

Effective communication

Job description

A family-run restaurant group in the UK is seeking an experienced restaurant manager to create a welcoming environment and ensure high standards of service. The role involves managing guest experiences, driving restaurant sales, and motivating the team to excel. Benefits include generous discounts, staff accommodation, and a program for career progression. Candidates should have a strong background in hospitality and a passion for food.