Respiratory Sleep Studies Administrator | Great Western Hospitals NHS Foundation Trust

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare provider in Swindon is seeking a Respiratory Sleep Services Administrator to manage day-to-day administrative needs for the Respiratory sleep services team. The role involves supporting the clinical team, managing patient interactions, and ensuring efficient administrative processes. Successful candidates will have experience in supporting sleep clinics and excellent communication skills. The position is vital for enhancing patient experience and operational efficiency within healthcare settings.

Qualifications

• Demonstrated experience in setting up and supporting sleep clinics.
• Adept at liaising with healthcare professionals and patients.
• Competent in managing administrative tasks in a clinical setting.

Responsibilities

• Manage and review administrative systems for the Respiratory sleep services.
• Support patients with appointment queries and equipment.
• Liaise with internal departments and manage referrals.

Skills

Experience in managing sleep clinics

Strong communication skills

Ability to manage waitlists

Customer service experience

Familiarity with medical equipment

Job description

Hours: 24 per week

We are looking for a Respiratory Sleep Services Administrator to effectively manage the day to day administration needs of the Respiratory sleep services team.

You will support the clinical nursing team with regard to clinic delivery including explaining equipment storage, maintenance and cleaning and minor trouble shooting.

You will have experience in setting up and supporting sleep clinics and CPAP clinics and experience in dealing with members of the public.

This will be based over 2 locations: West Swindon Health Centre (Community Diagnostic Centre CDC and Moredon Medical Centre and occasionally at GWH).

Key Responsibilities

• Manage and review sleep administrative systems and processes to ensure best use of resources and efficient running of department within the Great Western Hospital.
• Manage telephone enquiries including appointment queries and with regard to equipment issue and management.
• Support patients chasing results and next steps.
• Act as the conduit between patients and the clinical teams.
• Liaise with internal departments and wards.
• Liaise with GP surgeries.
• Booking of Inpatient requests, delivering prescribed equipment to the wards and then demonstrating how to effectively use the equipment.
• Adding and building Clinic Templates on Careflow.
• Editing and adjusting existing templates against clinical direction and demand.
• Triage of sleep referrals against stipulated acceptance criteria.
• Review and transfer sleep requests from the sleep services referral email and then transfer onto wait list on CVIS (Electronic wait list and image archive system).
• Manage the Sleep service wait list on CVIS (rolling cohort of 350 patients).
• Daily review of the wait list and book appointments against clinical priority and then chronologically.
• Book ventilation and new patient sleep clinics.
• Book greyflash home study clinics.
• Book CPAP issue and fitting appointments.
• Monthly validation of the DMO1 breach list in support the Trusts n national submission of DMO1 position.
• Managing internal referrals.
• Meeting patients arriving for a clinic appointment.
• Supporting the clinical team during clinic with regard to any additional administrative tasks that need to be organised.

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Please see the attached job description for full information.

This advert closes on Sunday 28 Dec 2025.