Resolution Specialist – Housing Solutions (Hybrid)

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government authority in Birmingham is seeking a Resolution Champion to join their Resolution Service Team. You will be responsible for providing expert advice, resolving inquiries, and managing a caseload within the Housing Solutions & Support Service. The ideal candidate will have a problem-solving mindset and excellent communication skills. This permanent role offers a salary range of £28,598 to £34,434 and is hybrid-based. Applications require a CV and a Supporting Statement outlining relevant qualifications.

Benefits

Living Wage Employer

Committed to employee welfare

Disability Confident Leader

Qualifications

• Experience of homelessness and temporary accommodation is advantageous.
• Relevant legislation and guidance knowledge will be a plus.
• Ability to manage a caseload with conflicting priorities.

Responsibilities

• Provide expert advice and resolve inquiries.
• Investigate matters to a resolution.
• Manage a caseload and deliver written responses to stakeholders.

Skills

Customer-focused

Analytical thinker

Attention to detail

Problem-solving mindset

Excellent communication skills

Organizational skills

IT skills

Data-driven decision making

Job description

A local government authority in Birmingham is seeking a Resolution Champion to join their Resolution Service Team. You will be responsible for providing expert advice, resolving inquiries, and managing a caseload within the Housing Solutions & Support Service. The ideal candidate will have a problem-solving mindset and excellent communication skills. This permanent role offers a salary range of £28,598 to £34,434 and is hybrid-based. Applications require a CV and a Supporting Statement outlining relevant qualifications.