Residential Property Customer Care Coordinator

Confidential; Ipswich; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential, a high-end residential developer based in Ipswich, is seeking an experienced Customer Service Coordinator to join the team. You will handle owner inquiries, log defects and coordinate resolution, and liaise with engineers to arrange works.

The role involves managing complaints, coordinating defect repairs, and ensuring timely escalation to management where necessary, working closely with field engineers and internal teams.

Qualifications

• Experience in customer service within housing associations or property development is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Handling incoming & outgoing phone calls from homeowners.
• Logging and tracking defects and coordinating defect resolution.
• Dealing with complaints and escalating to management.
• Booking internal engineers to carry out works.

Skills

Customer service experience

Communication skills

Job description

Confidential, a high-end residential developer based in Ipswich, is seeking an experienced Customer Service Coordinator to join the team. You will handle owner inquiries, log defects and coordinate resolution, and liaise with engineers to arrange works.

The role involves managing complaints, coordinating defect repairs, and ensuring timely escalation to management where necessary, working closely with field engineers and internal teams.