Customer Care Coordinator

Confidential; Cheshunt, Essex; On-site; GBP 32,000 - 39,000; Full time

Job description

Customer Care Coordinator

Cheshunt
Up to £35k plus bonus

About the company:

We are working with a growing SME residential developer that specialises in delivering high-quality, sustainable zero bills homes.
Due to continued growth, they are looking to appoint a Customer Care Coordinator to join the team covering sites in Essex and Hertfordshire. This is an excellent opportunity to join a forward-thinking developer with a strong focus on sustainability, innovation and quality.

About the opportunity:

As Customer Care Coordinator, you ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems


• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works


• Provide timely updates to customers and maintain clear, professional communication


• Ensure all remedial works are carried out within agreed timeframes


• Support the Customer Care Manager with reports, documentation, and homeowner feedback


• Maintain accurate records and help drive continuous improvement in service delivery

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits including bonus.

About the requirements:

• Previous experience in a customer care or coordination role with a developer


• Strong organisational and administrative skills


• Excellent written and verbal communication


• Empathetic, professional, and solutions-focused approach


• Ability to juggle multiple tasks and remain calm under pressure


• IT literate with experience using CRM systems or similar