Property Customer Experience Coordinator

Confidential; Dartford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Confidential in Dartford is looking for an experienced Customer Service Coordinator to deliver outstanding service to homeowners, manage defects, and coordinate engineers while maintaining high satisfaction levels.

You will be the main contact for homeowners, logging defects in the CRM, handling complaints, escalating issues to management, working closely with the customer service team, and reporting to the customer service manager.

Qualifications

• Experience in customer service within housing associations or housing developers.
• Experience logging defects and managing complaints using a CRM.
• Ability to coordinate with contractors and engineers.

Responsibilities

• Serve as main point of contact for home owners.
• Log defects and close them in the CRM.
• Manage complaints and coordinate engineers.
• Escalate issues to management.
• Work closely with the customer service team.
• Provide reports to the customer service manager.

Skills

Customer service

CRM systems

Problem solving

Tools

CRM software

Job description

Confidential in Dartford is looking for an experienced Customer Service Coordinator to deliver outstanding service to homeowners, manage defects, and coordinate engineers while maintaining high satisfaction levels.

You will be the main contact for homeowners, logging defects in the CRM, handling complaints, escalating issues to management, working closely with the customer service team, and reporting to the customer service manager.