Aftersales & Defects Coordinator

Maitland Selwyn; Exeter; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Leave 26 days

Pension scheme

GP access

Holiday purchase

Life assurance

Retail discounts

EAP

Job summary

Maitland Selwyn is supporting a respected developer in Exeter to recruit a Customer Care Coordinator. You will deliver professional aftersales service to homeowners, acting as a central point of coordination to resolve issues quickly and to a high standard.

In this role you will manage defects, coordinate remedial works, oversee subcontractors, conduct handovers and inspections, and maintain records to support continuous improvement in customer satisfaction.

Qualifications

• Strong interpersonal and communication skills with both internal and external stakeholders.
• Confident negotiator with the ability to manage challenging situations.
• Calm, professional, and patient when handling customer concerns or complaints.
• Strong customer service mindset with attention to detail.
• Ability to assess technical and commercial issues and make informed decisions.
• Able to work independently and manage workload effectively.
• Proficient in Microsoft Word and Excel (intermediate level).
• Ideally, some technical knowledge of housebuilding (e.g. electrical, plumbing, defect diagnosis and remedial works).

Responsibilities

• Ensure customer defects are addressed within agreed timescales.
• Coordinate and oversee remedial works from specification through to completion.
• Appoint and manage subcontractors, monitoring quality and performance.
• Conduct property handovers, pre-sale inspections, and 12-month defect inspections.
• Promote cost control and adherence to contractual procedures.
• Maintain accurate records and audit trails of all customer interactions and works.
• Produce and submit progress reports to management.
• Support continuous improvement in customer satisfaction ratings.

Skills

Customer service

Communication skills

Negotiation skills

Independent working

Tools

Microsoft Word

Microsoft Excel

Job description

Maitland Selwyn is supporting a respected developer in Exeter to recruit a Customer Care Coordinator. You will deliver professional aftersales service to homeowners, acting as a central point of coordination to resolve issues quickly and to a high standard.

In this role you will manage defects, coordinate remedial works, oversee subcontractors, conduct handovers and inspections, and maintain records to support continuous improvement in customer satisfaction.