Residential Aftercare Coordinator | Customer Experience

Time Recruitment Solutions Ltd; Wilmslow; On-site; GBP 22,000 - 30,000; Full time

Job summary

Time Recruitment is recruiting on behalf of a respected residential property developer for an experienced Customer Care Coordinator to join the growing team in South Manchester. This office-based role focuses on delivering an exceptional post-completion experience for homeowners.

You will manage aftercare appointments, coordinate defect resolutions, and work with site teams and contractors to ensure high standards of service.

Qualifications

• Previous experience within a Customer Care, Customer Service, Coordinator or Administrator role.
• Excellent communication skills, both written and verbal.
• Strong organisational abilities and the capability to manage multiple priorities simultaneously.
• A professional and empathetic approach to customer interactions.
• Confidence working with internal teams, contractors and external stakeholders.
• Strong IT skills and experience managing records and reporting systems.
• The ability to work independently while maintaining a collaborative team approach.
• A positive, flexible attitude and a willingness to learn new skills.

Responsibilities

• Managing customer enquiries from initial contact through to resolution with accurate records.
• Coordinating and scheduling aftercare appointments for homeowners.
• Logging and tracking defects and maintenance requests through internal systems.
• Liaising with site teams, contractors and maintenance operatives to ensure timely works.
• Monitoring customer satisfaction and maintaining accurate records.

Skills

Customer service

Communication

Organisation

IT skills

Record keeping

Stakeholder management

Payroll administration

Tools

Internal systems

Job description

Time Recruitment is recruiting on behalf of a respected residential property developer for an experienced Customer Care Coordinator to join the growing team in South Manchester. This office-based role focuses on delivering an exceptional post-completion experience for homeowners.

You will manage aftercare appointments, coordinate defect resolutions, and work with site teams and contractors to ensure high standards of service.