Resident Welcome & Safety Associate (Nights)

Unite Group; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Family leave policies

Health plan (Medicash)

Employee assistance programme

Volunteer day

Discounts

Job summary

Unite Group is hiring an Operations Assistant-Nights to join Unite Students. You will be the friendly face to residents and visitors, handling enquiries, supporting check-ins and day-to-day issues to ensure a safe, vibrant community.

In this role, you’ll deliver property viewings, manage bookings, assist events and support maintenance and safety checks as part of a busy property team. A passion for customer service and strong people skills are essential.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Ability to deliver great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organized and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.
• Experience in student accommodation, hospitality or residential environments is beneficial.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Skills

Customer service

Hospitality

Communication

Problem solving

Team player

Job description

Unite Group is hiring an Operations Assistant-Nights to join Unite Students. You will be the friendly face to residents and visitors, handling enquiries, supporting check-ins and day-to-day issues to ensure a safe, vibrant community.

In this role, you’ll deliver property viewings, manage bookings, assist events and support maintenance and safety checks as part of a busy property team. A passion for customer service and strong people skills are essential.