Resident Experience Ops Assistant (Days/Nights)

Unite Group; St Andrews; A distancia; GBP 20.000 - 28.000; Jornada completa

Descripción de la vacante

Unite Group, operating Unite Students, seeks an Operations Assistant to welcome residents and support day-to-day operations. You’ll handle enquiries, assist with check-ins, viewings and events, and help maintain a safe, vibrant student community.

You’ll be the friendly face, support maintenance requests, and help ensure high property standards while collaborating with colleagues and recording issues in internal systems.

Formación

• Experience in a customer service, hospitality, retail or residential environment.
• Able to deliver great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised in a busy and varied environment.
• Confident handling enquiries, complaints and resident requests.
• Experience in student accommodation, hospitality or residential environments is beneficial.

Responsabilidades

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Conocimientos

Customer service

Communication

Problem-solving

Organised

Team player

Descripción del empleo

Unite Group, operating Unite Students, seeks an Operations Assistant to welcome residents and support day-to-day operations. You’ll handle enquiries, assist with check-ins, viewings and events, and help maintain a safe, vibrant student community.

You’ll be the friendly face, support maintenance requests, and help ensure high property standards while collaborating with colleagues and recording issues in internal systems.