Resident Services & Community Host – Nights

Unite Group; Birmingham; Presencial; GBP 18.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Performance bonus

Annual leave

Pension scheme

Life assurance

Share save

Family leave

Health plan

EAP

Volunteer day

Discounts

Resumo da vaga

Unite Group is recruiting an Operations Assistant (Nights) to join our Unite Students brand in Birmingham. You will be the friendly face for residents and visitors, handling enquiries, supporting check-ins/out, and helping run events to create a welcoming community.

You'll work as part of the property team, delivering great resident experiences, responding to issues, and contributing to safe, well-presented communal spaces. If you enjoy people-focused roles, apply now.

Qualificações

• Experience in customer service, hospitality, retail or residential environment.
• Delivergreat customer experiences.
• Strong communication and problem-solving skills.
• Be proactive, organized and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues.
• Experience in student accommodation, hospitality or residential environments would be beneficial.

Responsabilidades

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Conhecimentos

Customer service

Hospitality

Retail experience

Residential environment experience

Descrição da vaga

Unite Group is recruiting an Operations Assistant (Nights) to join our Unite Students brand in Birmingham. You will be the friendly face for residents and visitors, handling enquiries, supporting check-ins/out, and helping run events to create a welcoming community.

You'll work as part of the property team, delivering great resident experiences, responding to issues, and contributing to safe, well-presented communal spaces. If you enjoy people-focused roles, apply now.